When we're on the phones, we keep it professional. On the surface, that entails a basic set of guidelines, including staying calm and composed, controlling the tone of voice and avoiding saying things like "I love you, bye" when signing off with a customer or insulting them. And then there's the more advanced protocol for telemarketers, which we also follow; for instance, the call is ended as soon as the customer expresses that they aren't interested (see: "Lead Generation: A Wise Investment") so we're not wasting anyone's time.
But what's the point of keeping it professional if it doesn't do anything to salvage your poor quality services? There is one more aspect of professionalism that we take pride in: being good at what we do. We are committed to giving you, the client, the best quality leads possible--which means that we need to be good at talking to the prospects. That's where our dream team of telemarketers steps in and, suffice it to say, kills it. We make sure your prospects are being treated right, spoken to in a friendly, inviting tone and made to feel comfortable.
We've found that treating prospects right makes them evolve into leads. Since we're the face of your company when we're on the phones, we make sure nothing will compromise your image.
www.tiion.com
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